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msilverstar

LJ Asshattery part 2 - abuse reporting made easy

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Jul. 27th, 2007 | 09:39 am
mood: infuriated

via the_lj_herald in today's news

A 'Report Abuse' link will be added to the footer of site pages. It will redirect you to http://www.livejournal.com/tools/content_flag.bml where you'll be able to submit a report using the form that will be provided there. (source code)

What an incredibly bad idea. Their abuse team will burn out immediately, and then what? What are they thinking????

ETA: according to ljnewsmod, the page referenced said "If you consistantly (sic) abuse the abuse system we reserve the right to take action against your account." (it's in the source code)

ETA2, August 4: the Report Abuse link is now enabled, as a link in the Mini Sitemap at the bottom, between "Be a Support Volunteer" and "More... (Full Sitemap)"

Link | Leave a comment |

Comments {41}

sister mary jillian holtzmann

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from: marginalia
date: Jul. 27th, 2007 04:46 pm (UTC)
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oh for fuck's sake.

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Lotripper

(no subject)

from: msilverstar
date: Jul. 27th, 2007 05:23 pm (UTC)
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I knooooooooooooow

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Fangirl Says

(no subject)

from: fangirlsays
date: Jul. 27th, 2007 04:53 pm (UTC)
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And how long will it take for a few teenaged trolls to start mass-reporting everything they can find?

Surely someone at 6A/LJ has a clue.

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Lotripper

(no subject)

from: msilverstar
date: Jul. 27th, 2007 05:24 pm (UTC)
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the mind, she boggles!

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(no subject)

from: oneangrykate
date: Jul. 27th, 2007 05:07 pm (UTC)
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Worst. Idea. Ever.

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Lotripper

(no subject)

from: msilverstar
date: Jul. 27th, 2007 05:24 pm (UTC)
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I just... what were they thinking????

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dragonkal

(no subject)

from: dragonkal
date: Jul. 27th, 2007 05:22 pm (UTC)
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Most of the forums I belong to have a "report abuse"-type link at the bottom of every post, so I don't think this is entirely out of left field.

Their abuse team will burn out immediately, and then what?

Well, if it all goes horribly wrong, hopefully the burnout will not be "immediate" and they'll change the method of abuse reporting, the same as any company trying something to improve customer service with a new feature that doesn't pan out.

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Lotripper

(no subject)

from: msilverstar
date: Jul. 27th, 2007 05:29 pm (UTC)
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Just that this is yet another in a long line of badly-thought-out feature wasting programmer time, distressing paying customers and generally going in the wrong direction.

They could have said, hey, we have a problem, let's us AND OUR USERS get together to solve it. Nothing will be perfect but at least everyone will know what the trade-offs are. I've been on a conferencing system that did this some of the time (The Well) and it kept the community positive rather than antagonistic.

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(no subject) - (Anonymous) - Expand

(no subject)

from: pir8fancier
date: Jul. 27th, 2007 05:41 pm (UTC)
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Sort of a non-surprise for me. It takes the responsibility away from them and puts it on the backs of the users and abusers. Which has been their MO the entire time. If they truly wanted to enforce their TOS because of some sort of philosophy they had, then they'd HIRE and PAY people to enforce their TOS, instead of making it a free-for-all and open to abuse. I think they are going to rue this decision because it will give carte blanche to the nutjobs. Then they will, essentially, be dealing with spam.

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Lotripper

(no subject)

from: msilverstar
date: Jul. 27th, 2007 05:47 pm (UTC)
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Spam they asked for.

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relax, I know how to make cement

how many stupid ideas is that this year?

from: telesilla
date: Jul. 27th, 2007 06:57 pm (UTC)
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I'm feeling more and more sorry for the unpaid members of the Abuse Team.

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Lotripper

Re: how many stupid ideas is that this year?

from: msilverstar
date: Jul. 27th, 2007 10:10 pm (UTC)
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Yeah, you couldn't pay me enough. Really. A million bucks a year wouldn't be enough to wade through this particular swamp.

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Any further questions? Ask the shrimp!

(no subject)

from: txvoodoo
date: Jul. 27th, 2007 09:34 pm (UTC)
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re the ETA - fandom wank has a history of wankees who would have been booted for that a long time ago :D I'm kinda looking forward to seeing people get booted for complaining that others are OMG MEAN!!!!!!!!! ;)

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Lotripper

(no subject)

from: msilverstar
date: Jul. 27th, 2007 10:11 pm (UTC)
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It's all like a perfect wankstorm forming. I don't think they're bad people, I think whoever's setting policy HAS NO CLUE.

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everyone loves a wee sombrero

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from: bibliotech
date: Jul. 27th, 2007 11:33 pm (UTC)
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Oh, they're going to take action against people who abuse the action! That would be lovely EXCEPT there will be people who will report just about every page on this site. And they will be serious. They will not be trolls, they will just be horrified every time someone says "damn" on their journal, and if those people feel they aren't being taken seriously, they're going to kick up a fuss. There's a lot of ways this is going to Not Work.

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Lotripper

(no subject)

from: msilverstar
date: Jul. 28th, 2007 01:07 am (UTC)
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yes, the easily-offended will be happy to see that button. There will be splooge everywhere.

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Greetings Fellow Comstoks!

(no subject)

from: fengi
date: Aug. 4th, 2007 06:06 pm (UTC)
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To weigh in from lurking, I think LJ did two things which fubar'd this issue.

First, the unannounced, unexplained and inept mass deletion not only alienated users on this issue, but it called attention to how LJ erratically enforces the rules. This created massive distrust and hostility over ANY possible solution, good or bad, as users will assume the worst about any policy.

Second, they haven't dealt with the impression - true or not - that they easily cave to outside pressure. This alienates users and encourages all kinds of zealots: right wing crusaders, corporations paranoid about copyright, and plain old trolls.

So after upsetting customers this way, LJ not only proposes a feature with major potential drawbacks, but it does so in a low profile way which makes it seem like they're sneaking it in. I don't think LJ is malicious, they're just incompetent and arrogant they still don't understand that forthright and full communication is the way to handle this.

I find Harry Potter fanwank absurd, but even I don't need to be a touchy fanperv to think an alarm button is not only unecessary, but that LJ lacks the ability to make it anything but an ineffective nuisance.

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Lotripper

(no subject)

from: msilverstar
date: Aug. 4th, 2007 07:00 pm (UTC)
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I agree with everything you said -- they're not evil, just arrogant and unable to learn from their mistakes.

The Report Abuse link is now enabled, as a link in the Mini Sitemap at the bottom, between "Be a Support Volunteer" and "More... (Full Sitemap). It's pretty obscure (thank goodness) but it's surely there. Sigh.

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